Public offer and Rules

Public offer (contract) for the provision of temporary accommodation services

Please read the text of this Public Offer (Agreement) for the provision of services. If you have any questions or require clarification, please contact the Hotel staff.

Services are provided on the territory of the Bukville Hotel, located at the following address: Ivano-Frankivsk region, Yaremche city council, Polyanytsya village, Vyshni section, 309 (hereinafter referred to as the Hotel), and include: accommodation of individuals by providing a room (place) for temporary residence.

1. General provisions

1.1. This Public Offer determines the terms of the contract in accordance with Art. 641 of the Civil Code of Ukraine and is an official Public Offer addressed to other persons (hereinafter referred to as the «User», or «Users», or «Client», or »Consumer«, or »Consumers«, or »Guest«, or »Guests”), to conclude an agreement on the provision of accommodation services to the User
(providing a room (place) for temporary residence) on the conditions set out below.

1.2. Hereinafter, in the text of the Public Offer (Agreement), the Hotel and the User are jointly referred to as the «Parties», and each individually as a «Party».

1.3. Each Party guarantees to the other Party that it has the necessary legal capacity, as well as all rights and powers necessary and sufficient to conclude and perform the Agreement in accordance with its terms.

1.4. The text of the Public Offer (Agreement) is always posted on the information stand and the official website of the Hotel https://bukville.com.ua

1.5. The User consents to the disclosure to third parties of information arising in connection with the execution of this Public Offer (Agreement) and the User's receipt of services from the Hotel.

2. Proposal (public offer)/ Subject of the contract

2.1. The subject of the Public Offer/Agreement is the provision by the Hotel to the User for a fee of accommodation services, by providing a room (place) for temporary residence at the address of the Hotel, in a specially equipped residential premises (room) in accordance with the booking order.

2.2. The Agreement is considered concluded and enters into force as an accession agreement from the moment the Client performs any action provided for in clause 3.4 of the Agreement, which means the latter's full and unconditional acceptance of all terms and conditions of the Agreement without any exceptions and/or limitations in accordance with Article 642 of the Civil Code of Ukraine. The Agreement for the provision of accommodation services concluded by the User by means of acceptance of the Public Offer has legal force in accordance with Article 642 of the Civil Code of Ukraine and is equivalent to an agreement signed by the parties, and is considered such that the User has familiarized himself with and agrees with the terms of this Public Offer (Agreement).

3. Procedure for concluding a contract

3.1. The Agreement is concluded between the Hotel and the User in the form of an accession agreement (Article 634 of the Civil Code of Ukraine).

3.2. Acceptance of the Public Offer is the User's performance of any of the actions specified in clause 3.4 of the Agreement.

3.3. Conclusion of the contract means that the User:

• has fully read and agrees with the rules of accommodation at the Hotel;
• acknowledges the unconditional suitability of the Hotel premises to meet the needs described in this agreement;
• accepts all the terms of this agreement without comments or objections.

3.4. In accordance with Article 642 of the Civil Code of Ukraine, the User confirms the fact of acceptance of the Public Offer in the event of performing any of the following actions:

• payment for temporary accommodation services through the reception and accommodation service (reception) or by bank transfer based on issued invoices, or by bank card;
• direct use of the Hotel services by the User (accommodation);
• filling out the registration form/receipt/questionnaire at the reception;
• booking a room by phone or via the Internet.

3.5. The User undertakes to independently enter (report) reliable personal data and information that correspond to reality when registering for the Hotel's services. By accepting the terms of this Agreement, the Client grants the Hotel administration permission to collect, store, process, and transfer his personal data if necessary.

3.6. The term of acceptance of this Public Offer is unlimited.

4. Rules for using the Hotel's property

4.1. The Hotel provides Guests with furnished rooms for accommodation, equipped with household appliances (TV, hairdryer, refrigerator, etc.), plumbing and other equipment. The Hotel rooms and common areas are insulated, have modern decoration, engineering networks, equipment, and complete set that meet all requirements at the time of commissioning.

4.2. Guests must treat the Hotel property with care, use the equipment for its intended purpose, and comply with fire safety requirements. In the event of damage to property, technical malfunctions, or emergencies (flooding, fire, broken glass, etc.), the Administrator must be immediately notified.

4.3. After checking into the room, within one hour, the Guest has the right to report to the Administrator any defects found in the decoration and equipment of the Hotel room. In the absence of a report and if the Administration detects loss or damage to the Hotel property upon the Guest's departure, the Guest shall pay for the material damages.

4.4. Upon checking into the room, the Guest is given a key (plastic card), which he is obliged to return on the day of departure. In case of loss of the key by the Guest, a fine of 250 UAH is charged.

4.5 In the event of loss or damage due to the fault of the Guest to property (including towels, bathrobes, dishes, furniture, various inventory, etc.) located on the territory of the Hotel, the Guest is obliged, within 3 calendar days, but no later than the date of eviction from the Hotel, to compensate for the damage, the amount of which is determined: in accordance with the prices indicated on the information stands, in the consumer corner, menu, price lists, price lists, other information documentation of the Hotel and/or on the Hotel's website, and in the absence of such prices - by a commission consisting of: the administrator, the receptionist and any other employee of the Hotel on transparent terms and at the market value of the lost or damaged property.

5. Internal hotel rules

5.1. The hotel is open 24 hours a day. Check-in time is 12:00, check-out time is 12:00, check-in time is 14:00. A room at the Hotel is provided upon presentation of a passport or other identification document and a completed guest questionnaire of the established form. After concluding a contract for accommodation (filling out the questionnaire), guests receive a key to the room provided for accommodation from the Administrator.

5.2. From 23:00 to 8:00, silence must be maintained in the Hotel premises and on the territory. It is forbidden to turn on audio systems and televisions at high volume in the rooms during this time.

5.3. Visitors may come to the Hotel Guests from 9:00 to 22:00. The person residing in the room must give consent to the arrival of visitors, and the Administrator keeps a record of all guests of the Hotel. The person residing in the room is responsible for the visitor. If necessary, the Administrator has the right to check the visitor's documents.

5.4. Smoking in the room is allowed only on the balcony of the room; if there is no balcony, smoking in the room is prohibited. Smoking is prohibited in all other areas of the Hotel. Smoking in the Hotel premises is subject to a fine of double the cost of accommodation in the room per day. In the event of repeated smoking in prohibited areas, the Hotel administration has the right to evict the Guest unilaterally without refunding the cost of the services provided.

5.5. If Guests have particularly valuable items (money, jewelry, etc.) that are compact in size and can be easily taken out, visitors must store them in a safe located at the administrator's place to ensure their safety.

5.6. If the Guest wishes not to be disturbed, he can hang a sign on the door handle outside with the inscription «Do not disturb!», which is included in the room equipment. On the back of the sign there is an inscription «Please clean!». The Guest can hang such a sign if he believes that the room is not sufficiently cleaned.

5.7. It is prohibited to store weapons, explosives, narcotics and psychotropic drugs in hotel rooms. It is also prohibited to stay and stay in the Hotel with any animals (pets).

5.8. The Administrator monitors compliance with the internal regulations in the Hotel. He provides explanations to the Guests regarding the rules of residence, accepts complaints from them about the actions of the staff and other Guests that violate the established work procedure or law and order.

6. Energy saving

6.1. After leaving the room, all electrical appliances must be turned off. It is forbidden to leave electrical appliances and lighting on after leaving the room.

6.2. It is forbidden to use tees and extension cords, powerful electrical appliances, including heaters, in the rooms, except when these appliances are included in the standard equipment of the room or are issued for use by the Hotel staff. If you need to charge batteries when the Guest is not in the room, you should contact the administrator, who will charge the battery (mobile phone, video camera, etc.).

6.3. It is unacceptable to leave cold and hot water taps open unnecessarily. It is forbidden to leave these taps (mixers) open after leaving the room.

6.4. In the absence of centralized power supply, electricity is supplied by an emergency generator. Electricity consumption from the emergency generator is limited (it is recommended to turn off all electrical appliances, including televisions). Irresponsible use of it may lead to a power outage in the entire Hotel.

7. Video surveillance

7.1 The territory of the Hotel, all entrances to it, internal staircases and corridors are monitored by video cameras. All information is registered, recorded on digital media and stored. Video surveillance is carried out for the safety of the Guests, their property, and the Hotel's property. By signing the questionnaire, the Guest accepts and does not object to the fact of using video surveillance systems in the Hotel premises (except for rooms and toilet cubicles).

8. Arrival and parking of vehicles

8.1. Parking of vehicles in the territory in front of the Hotel without the permission of the administration is prohibited. If such a permission is available, parking is allowed in the specified place. Such parking may be limited in time.

8.2. It is strictly forbidden to leave vehicles on the entrances and exits of the road near the Hotel.

8.3. The Hotel recommends that Guests park their own vehicles in Parking Lot No. 1 of the Bukovel Resort, which is located in close proximity to the Hotel.

9. Services provided by the hotel

9.1. The hotel provides basic services that are included in the price of accommodation, and additional services that are provided for a separate fee.

9.2. The main services include: providing a room for accommodation, cleaning rooms, meals (breakfast), calling an ambulance, providing first aid, wake-up call service at a specified time, delivery of correspondence to the room.

9.3. The Hotel accepts visitors for accommodation 24 hours a day. A room is provided for a certain number of places. If it is necessary to accommodate an additional number of visitors in the room and the room is equipped for their accommodation, such visitors are accepted for a separate fee. Children under 18 years of age can be accommodated in the Hotel only together with adults (parents or relatives).

9.4. Routine cleaning (dusting, taking out trash, washing glasses, cleaning bathrooms) is carried out daily.

9.5. Every time after a visitor leaves, the room is completely cleaned.

9.6. Towels and bed linen are changed no more than once every three days. At the request of visitors, an extraordinary change of towels may be carried out.

10. Room reservations

10.1. The following reservation procedure is established: application, clarification of the application by mail, email, telephone and other means, a reservation confirmation letter is sent and an invoice is issued for payment (including by fax or email);
Payment options when booking:

• guaranteed booking - 100% prepayment for the entire period of stay;
• guaranteed reservation — 100% prepayment for one night, with subsequent payment upon arrival of the unpaid amount.
• non-guaranteed booking – possible only if booking and check-in on the same day and before 6:00 PM of the current day. In this case, payment for the accommodation can be made upon check-in at the hotel.

Free cancellation of the reservation or change of the check-in date is possible no later than 14 (fourteen) days before the scheduled arrival date, otherwise the fee is payable a fine in the amount of the daily cost of the booked room.

In case the Guest did not use the service during a guaranteed reservation accommodation on the specified day of arrival and did not cancel (cancel) the reservation within 14 (fourteen) days before the expected date of arrival, a fine in the amount of a daily rate will be charged. the cost of the booked room. In this case, this reservation is transferred to Status Not guaranteed and is subject to cancellation.

In case the Client (Guest) has made a reservation at a reduced price services under the conditions of "Early room booking" provided for in clause 10.2., then the cancellation Reservations are not allowed.

Early check-in or late check-out is possible only by prior arrangement with the Hotel administration and for an additional fee. In case of non-guaranteed (without prepayment) confirmed booking, if the Guest does not indicate the exact time of arrival, the booking may be canceled at the discretion of the Administration at 18:00 on the date of arrival, local time.

10.2. Early booking of rooms is a booking made by the Client (Guest) in advance (more than 30 days before the scheduled arrival date) with full prepayment for the entire period of stay in the rooms at a price lower than usual. The cost of services and promotional offers under the terms of "Early booking of rooms" are determined by the Hotel administration independently, information about which is posted on the website https://bukville.com.ua

11. Nutrition

11.1. The Hotel has a cafe. Visitors to the Hotel have the right to priority service. Payment for meals is made in the cafe.

11.2. The Hotel offers its visitors room service. Payment for this service is charged according to the Hotel's price list.

12. Benefits

12.1. The Hotel offers the following discounts on accommodation: children under 5 years old - free of charge, if they do not occupy a separate bed and without meals; a discount system for corporate and regular Guests, which is determined separately by the Hotel administration.

13. Payment procedure for services

13.1. Payment for the provision of services is charged in advance, in accordance with a single settlement time - 12 o'clock local time (check out time). As a general rule, the service agreement expires at 12 o'clock on the day following the visitor's arrival.

Guests arriving from 14:00 (check in time), regardless of the time of arrival, pay for their stay until 12:00 on the day following the visitor's arrival at the rate of 100% of the daily rate, while departure is carried out as a general rule at 12:00 on the day following the day of arrival;

Guests who leave the Hotel between 12:00 and 14:00, in the absence of a prior reservation for the room in which the Visitor is staying, are exempt from paying for late check-out;

Guests checking out from 14:00 to 24:00 or after 24:00 the next day will be charged an additional fee of 100% of the daily room rate.

If it is necessary to extend the stay at the Hotel, the Visitor may contact the Administrator 2 hours before the check-in time. In this case, the stay at the Hotel is extended if there are free places.

13.2. When placing children under 5 years old in the main bed with their parents, the fee for the accommodation of one child per parent is not charged. When placing children in an additional bed, the usual surcharge for an additional bed for the child is paid.

13.3 Payment for services at the Hotel is made in cash, by bank cards of the MPS Visa, Mastercard or by cashless payment by bank transfer.

14. Termination of visitors' stay at the Hotel. Refusal to check in

14.1. Guests terminate their stay at the Hotel upon the expiration of the term of the agreement between the visitor and the Hotel for the provision of services.

14.2. The Guest has the right to terminate the service agreement at any time, subject to payment for the services actually provided and other expenses. In this case, the Guest will not be refunded the cost of the booked accommodation in the Hotel room for the period that he did not use.

14.3. If the Guest repeatedly violates the internal rules of accommodation, which leads or may lead to material damage or creates inconvenience for the accommodation of other Guests, the Hotel has the right to refuse accommodation or terminate the contract (to evict). In this case, after deducting the amount covering the material damage and (or) fines caused by the Guest and the services provided under these rules, the Guest shall be refunded the balance.
previously made payment.

14.4. If a guest is absent from the room for more than 24 hours (according to his estimated check-in time), and it is impossible to determine his location or contact him, the hotel administration has the right to create a commission, make an inventory of the property in the room, and move things to the storage room.

14.5. The administrator has the right to refuse settlement in the following cases:

• Guests do not have documents, the documents are invalid or expired, there are suspicions that
  the documents are fake;
• there is no payment for the room in the prescribed manner and in the required amount;
• the Guest has an untidy, dirty appearance, is intoxicated, behaves inappropriately, and aggressively;
• The Guest refuses to comply with the internal rules of residence at the Hotel (smoking regime, parking, etc.);
• The guest is added to the list of unwanted visitors (stop - list);
• in other cases provided for by the legislation of Ukraine and common sense.
• In disputed cases, the administration decides the issue.

15. Responsibility of the Hotel and Guests

15.1. In the event of failure to fulfill, in whole or in part, contractual obligations related to the provision of services, the guilty party must compensate the other party for the losses incurred in this regard.

15.2. If the Hotel is unable to fulfill the terms of the contract concluded with the Guest (except in cases of force majeure), the Hotel is obliged to accommodate the Guest in another hotel located in the given area that provides services of equal or higher quality. Additional costs incurred in this connection are covered by the Hotel.

15.3. The guest, upon discovering deficiencies in the service provided, non-conformity of the service, has the right to demand, at his/her choice:
elimination of defects free of charge and within a specified period; appropriate reduction in the price for the service provided.

15.4. The Hotel must take measures to eliminate the shortcomings of the service provided as soon as possible from the moment the Guest submits a relevant request.

15.5. The Hotel is not liable for deficiencies in the services provided if it proves that they arose due to the fault of the Guest (the Guest's visitors) or as a result of force majeure.

15.6. The Guest has the right to terminate the contract for the provision of services and, in accordance with applicable law, demand full compensation for damages if the Hotel has not eliminated the deficiencies within the established period that make it impossible for the Guest to stay in the room. The money paid by the Guest for the services is returned on the day of termination of the contract or on another date, but not
no later than 7 days from the date of submission of the relevant request.

15.7. The Hotel is responsible for the safety of the Guest's belongings located in the room provided for accommodation, except for valuables (money, jewelry, securities, electronics, etc.).

15.8. In case of loss or damage to an item, the Guest must immediately notify the Hotel. If the Guest has not made any claims to the Hotel before the end of the stay, it is considered that his/her items were not lost or damaged.

15.9. In case of discovery of forgotten items, the Hotel is obliged to immediately notify the owner of the items, if known. Forgotten items are stored at the Hotel for 6 months, after which they are transferred to the relevant public authorities or destroyed, about which a report of the established form is drawn up.

15.10. The owners of such vehicles are responsible for the safety of vehicles parked in front of the Hotel.

15.11. If the Hotel suffers significant material damage due to the fault or negligence of the Guests and (or) their visitors, a standard act must be drawn up. In this case, in addition to compensation for the damage, the visitor must reimburse the Hotel owners for the costs associated with the room being idle during repairs, furniture replacement, etc. cases (for example, when flooded with water).

16. Rights and obligations of Users of Hotel accommodation services

16.1. Users of accommodation services have the right:

• use accommodation services and additional services in the manner specified in this Public Offer and in the rules of accommodation at the Hotel, other documents of the Hotel;
• receive complete and reliable information about the hours of access to the Hotel's territory, the cost of services provided on the Hotel's territory;
• contact the reception staff regarding the quality of the temporary accommodation service, leave complaints, feedback and suggestions in the book of complaints and suggestions, which is located in the consumer corner.

16.2. Users of accommodation services are obliged to:

• unconditionally comply with the terms and conditions of this Public Offer;
• respect the rights of other guests of the Hotel; – adhere to moral and ethical standards,
• refrain from using obscene language in public areas of the Hotel;
• to comply with the rules of residence at the Hotel, the rules for using the Hotel's infrastructure facilities, and the regulations for accessing them, which can be found at the reception;
• to protect the Hotel's property;
• to comply with fire safety rules and rational (economical) use of electrical appliances and equipment of the Hotel.

17. Rights and obligations of the Hotel

17.1. The hotel is obliged to:

• to provide the User with paid services in a timely, high-quality and complete manner;
• inform the User about the services provided on the territory of the Hotel and the form and procedure for their payment;
• ensure full compliance of the services provided with sanitary and epidemiological norms and rules;
• respond promptly to Users' requests regarding the provision of temporary accommodation services, taking measures to eliminate breakdowns and accidents in the Hotel rooms as soon as possible (if it is impossible to eliminate the accident or breakdown in the room, another room of a category not lower than that agreed on the day of arrival is provided);
• be responsible for the completeness and serviceability of the equipment in the rooms, as well as for the quality of the room preparation for occupancy;

The hotel is not responsible for money, belongings and any other material values that
were left in the room, lost on the territory of the Hotel, or their disappearance for any reason.

17.2. The hotel has the right:

• enter the Hotel room to clean, change linen, check water supply and air conditioning systems or eliminate deficiencies in their functioning, as well as in the event of a violation by the User of the provisions of this Public Offer;
• in the event of the end (coincidence) of the User's paid period of stay at the Hotel, agreed with the reception and 100%, and/or the User's absence from the place of temporary residence for more than 2 hours without payment, to independently free the room from the User's personal belongings, while making a description of the property left by the User;
• if the User violates generally accepted norms of behavior, invite employees of internal affairs bodies to clarify the circumstances and establish the facts of such violations;
• early, without refunding the funds paid by the User for temporary accommodation, terminate the contract for the provision of temporary accommodation services, with simultaneous forced eviction from the Hotel territory in the event of:
  – being in a state of severe alcohol and/or drug and/or toxic intoxication or under the influence of psychotropic substances;
  – smoking in the rooms, as well as on the territory of the Hotel and the complex, except for places specially designated for this;
  – without the approval of the reception and without proper permits, storing or bringing weapons, explosives and flammable, corrosive, poisonous, narcotics and other dangerous objects and substances;
  – violation of public order rules;
  – violation of the rules of accommodation at the Hotel;
  – violation of the provisions of this Public Offer;
  – systematic (2 or more) complaints from other Hotel guests about violations of their rights and freedoms.

18. Force majeure

18.1. In the event of force majeure circumstances: war, floods, earthquakes, fires, strikes, epidemics, changes in legislation, etc., the Parties are partially or fully exempted from fulfilling their obligations under this Agreement.

18.2. The Party for which it is impossible to fulfill its obligations as a result of force majeure circumstances is obliged, within 24 hours from the moment of occurrence of such circumstances, to notify the other Party in writing about the time of onset and termination of these circumstances.

18.3. The force majeure must be confirmed by the relevant competent authority.